Our Appointment System
All our GP appointments are booked by completing an Engage Consult. See below for how to use this service. If you have difficulty using it or have an urgent enquiry please call us on 020 8525 2980
Engage Consult allows patients to consult online with their GP, quickly connecting patients to appointments, online responses or other services. Previously you needed to call the surgery from 8.30am for a same day appointment. On busy days these filled quickly meaning you were not guaranteed to get an appointment. Engage Consult addresses this problem and will significantly improve your access to medical support.
The key points to be aware of are:
- GP appointments are not booked directly. Your Engage Consult form will result in an appointment if appropriate.
- Forms submitted by 1pm will receive a same day response. After 1.00pm the response will be the following morning.
- The system operates from 7am to 7pm Monday to Friday.
- Engage Consult is NOT for EMERGENCIES – call the surgery or 999 depending on the urgency.
- People unable to use the system e.g. children / elderly / language barriers can have a relative or friend complete the Engage Consult on their behalf.
- For non-medical enquiries please complete an admin Engage Consult.
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