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Practice Ethos
Vision & Values
We aim to provide the best quality of care with compassion for our patients: We want the surgery to be a safe place for people. A place where they feel comfortable and respected. We want it be a place where people look forward to coming when they are ill! We want the local community to feel that we are an important part of them. We want patients to feel that they "own" the surgery. We need to make sure people are listened to and they feel listened to.
Our vision is to...
Provide the best quality of care
We provide the best quality of care based on current best practice, innovative thinking, and deliver it with compassion.
Be a safe and comfortable place
You look forward to coming to us when you are unwell knowing you will be in safe hands, feel comfortable and respected.
Be an important part of you
You feel we are an important part of who you are, your individual wellbeing, and our local community.
Our values are...
Patient care comes first
All our services are designed and delivered in a way that tries to always put patient care first.
Compassion matters
We show non-judgemental caring, willing and kindness to our patients and local community.
Listening is key
We always listen to our patients and local community, and respond with honesty and integrity.
Mission Statement
It is the aim of the practice to provide the highest quality of care by both medical and non-medical staff to all our patients and to treat you with dignity, respect and courtesy at all times. We will provide the same standard of care irrespective of age, gender, disability or race.
We believe patients are in charge of their own healthcare and will work with you in partnership to achieve your maximum health potential. We aim to be approachable and accessible and to discuss your treatment decisions in a way you understand.
We aim to offer an appointment with a clinician within 48 hours whilst offering the opportunity to book 2 or more days ahead. Where possible we will try to offer an appointment with a clinician of your choice. If your problem requires urgent attention we will try to attend to your needs within an appropriate time.
We take the views of our patients into account when developing services and welcome receiving your views on the practice and its team.
What we ask of our patients
Please ensure that you inform the surgery of any change of address, home telephone number and/or mobile telephone number.
Please keep your appointment or let us know as soon as possible if you can not attend.
An appointment is intended for only one person, if you intend to bring another person or to discuss several matters please let the receptionist know so that sufficient time is allowed.
Please be polite and respectful to all members of staff.
Zero Tolerance
Violent or abusive behaviour will not be tolerated, and in such instances the police will be informed and the patient removed from the practice list.